Position Summary

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state, and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.

Our client is building a team of designers, researchers, and writers to support their mission. The User Experience Researcher will be expected to work closely with asset managers and engineering teams, utilizing strong communication skills and passion for communicating the user's voice and incorporating it throughout the design process. You will be working onsite alongside the client to complete the following:

Apply user experience research by leveraging extensive knowledge of various sciences (e.g., Human Factors, Marketing, or Psychology)
Apply web usability testing methods of web user research studies (e.g., usability studies, creation of user profiles or personas, participatory design, surveys, heuristic evaluations, and cognitive walkthroughs)
Conduct user-experience (UX) research (to conduct heuristic evaluations) on websites, software applications, and mobile apps for the client's web enterprises to enhance the user's experience
Design user-centered test plans across the design cycle from concept phase to post-release evaluations
Conduct web research studies (e.g., usability studies, creation of personas, and cognitive walkthroughs) to design user-centered test plans across the design cycle from concept phase to post-release evaluations
Incorporate quantitative and qualitative UX research methodologies to convey complex technical and business requirements
Conduct UX research through usability testing, interviews, card sorting, and other industry methodologies. Based on that research, provide data-driven reports, in a variety of formats, to diverse audiences
Conduct and incorporate UX research techniques such as: observations, understandings, analysis, interviews, surveys, questionnaires, card sorts, usability tests, tree tests, and A/B testing to prove or disprove assumptions, find commonalities across our target audience members, and recognize their needs, goals, and mental models in the client's digital space either live or remote
Apply web usability testing methods of web user research studies (e.g., usability studies, creation of user profiles or personas, participatory design, surveys, heuristic evaluations, and cognitive walkthroughs)

Required Qualifications:

Bachelor's degree in Human-Computer Interaction, Human Factors, User Experience Design, or other related fields
Demonstrated experience applying user research methods (e.g. usability testing, user interviews, surveys, card sorting, tree testing, field studies)
Demonstrated experience integrating consumer research into a business's product design practice
Strong knowledge of User Research methods such as Usability Testing, Concept Testing, User Interviews, Unmoderated Remote Studies, User Surveys, Prototype Testing, Contextual Inquiry, Heuristic analysis, Competitive Analysis & Benchmarking, etc.
Demonstrated experience with product usability testing tools in the product development process to help research, create, and test digital representations of work by leveraging specialized UX tools (i., Balsamiq, UX PIN, FIGMA)
Demonstrated experience utilizing methodology concepts for analysis and brief findings to organizations as necessary
Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve
Ability to work on client location in/around the DC area
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Active Top Secret (TS/SCI) with Polygraph security clearance required

Preferred Qualifications:

Demonstrated experience in statistical analysis, qualitative analysis, or quantitative analysis
Demonstrated experience with analytics tools (i.e., Google analytics, Matomo Analytics, Tableau)
2+ years of end-to-end design experience in the digital product space
Ability to execute the various methods for user research and design strategy artifacts
Can conduct design workshops and requirements gathering with stakeholders

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology, and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals bring fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

In Customer Strategy & Applied Design we elevate the Human Experience. We help clients and account teams design innovative services and human experiences. A few examples of how we achieve this is by conducting ethnographic research, service blueprinting, and surveying customer segmentations.

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 169256