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Thermo Fisher Scientific

Trial Patient Payment Associate II

4 days agoRemote

Job Description

At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.

Our goal-driven teams combine and deliver centralized support and solutions for the clinical trials, collaborating to improve processes, cycle and flexibility. We partner with our sites, businesses and colleagues around the world to decrease startup timelines and exceed expectations.

Discover Impactful Work:

Provides administrative, reporting, contractual and financial support to the department related to the processing of payments to investigative sites. Responsibilities include data compilation, issue/risk resolution, and ensuring adherence to contractual guidelines and country regulations.

A day in the Life:

Compiles data from multiple sources to generate payments to sites in accordance with procedural documents and site contracts.

Ensures adherence to country-specific regulations which affect and impact ability to pay. Manages payment responsibilities and workflow to meet contracted timelines and project deliverables.

  • Builds and leads relationships with study sites and interface, on occasion, with clients for payment-specific issues.
  • Responds to study-related escalations and resolves payment-related findings. Raises project risks appropriately.
  • Trains study teams on site payment processes, including setting expectations around site payments' requirements and deliverables.
  • May process investigator payments in middleware and financial system; manage refunds, credit notes, late payment fees, pre-payments or investigator meeting reimbursements.
  • May build and enter budgets and SVTs; work on transparency reporting; perform study reconciliations; lead and maintain investigator funds tracker for studies transitioned to site payments.

Keys to Success:


  • High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification / Bachelor's degree preferred Technical positions may require a certificate.


  • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 6 years).
  • In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered

Knowledge, Skills, Abilities

  • Solid organizational skills and strong attention to detail
  • Capable of handling multiple timeline sensitive tasks efficiently and effectively
  • Flexible and able to reprioritize workload to meet changing project needs
  • Solid computer skills, proficient in MS Word and Excel; preferred experience using CTMS, EDC, or financial systems
  • Capable of working independently and as a team member
  • Sold communication skills, which includes English language (oral, written) and other languages would be an advantage (where applicable)
  • Capable of extracting pertinent information from study documentation such as protocol, contracts, budgets, etc. and perform applicable data entry of said documents
  • Familiarity with ICH Good Clinical Practices, Country Regulatory and/or applicable tax regulations, etc. for all aspects of project implementation, execution, and closeout
  • Capable of effectively analyzing project specific data/systems to ensure accuracy and efficiency sufficient for an individual to meet the requirements of the role.

Working Environment

Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

  • Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
  • Able to work upright and stationary for typical working hours.
  • Ability to use and learn standard office equipment and technology with proficiency.
  • Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
  • May require travel. (Recruiter will provide more details.)

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Job ID: ThermoFisher-R-01204002-4
Employment Type: Full Time