Description
The Port Authority of New York & New Jersey offers paid internships, providing students with the opportunity to work with experienced professionals on assignments critical to building, operating, and maintaining transportation and infrastructure assets in New York and New Jersey. Assignments include hands-on projects where interns quickly become part of the team and help the agency with its mission of keeping the region moving. The diversity of our businesses creates a variety of opportunities for students to gain exposure to the work of a first-class public agency.
The Office of Continuous Improvement is looking for interns to join their team!
About the Office of Continuous Improvement:
The Office of Continuous Improvement's mission is to collaborate with departments across the Port Authority to dramatically improve business processes and meet internal and external customer expectations.
Our priorities include:
- Collaborate to identify and implement process improvements
- Enhance customer experience
- Improve productivity and organizational efficiency
- Build a culture that fosters innovation, collaboration, and accountability
- Institutionalize continuous improvement mindset and practices
Responsibilities:
- Supporting the identification, development, implementation, and tracking of continuous improvement initiatives across multiple Port Authority departments and facilities
- Collecting, analyzing, and presenting data related to continuous improvement and customer experience initiatives
- Developing resources and training to share continuous improvement methodologies with employees
- Preparing reports or presentations based on findings from data analyses, customer surveys and/or stakeholder workshops
Past intern projects in the Office of Continuous Improvement have included:
- Developing data dashboards to measure agency performance on priorities including bridge and tunnel tolling revenue, employee satisfaction, and vendor payment timeliness
- Designing and implementing surveys related to customer experience at Port Authority facilities
- Facilitating strategy development sessions and other continuous improvement workshops on topics like minority- and women-owned vendor utilization and customer communications
- Supporting continuous improvement coaching efforts across the agency
Qualifications:
- Enrollment in an undergraduate or graduate program through the Fall 2024 semester (August 2024 or beyond)
- Experience with Microsoft apps such as Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive, etc.
- Excellent written and oral communication skills
- Interest in contributing to the success of the New York and New Jersey region
- Interest in public service and/or transportation
- Willingness to learn
Desired:
- Self-starters with excellent
- Research, analytical, and applicable technical skills
- Demonstrated experience working with collaborative teams and facilitating conversations with diverse groups of stakeholders
- Ability to collect, analyze and visualize data using Excel, Power BI, Tableau, or similar programs
- Familiarity with workflow or process automation tools, such as Power Automate
- Experience and interest in one or more of the following areas: Process Improvement (e.g. Agile, Lean, Scrum); Change Management; Data Analysis; Design Thinking/User Experience
Internship Details:
- The start date will be Thursday, May 30 with an orientation that will take place at 4 World Trade Center in Lower Manhattan
- The internship will last 8-12 weeks
- This is a full-time internship (generally 5 days per week at 7.25 hours of work per day plus a 45-minute break)
- The format is expected to be hybrid, 2 days virtual and 3 days in-person at 4 World Trade Center in Lower Manhattan
- The hourly salary range is $17.20 to $28.85 (the hourly salary is determined by internship type and school year)
- These details are subject to change
How to Apply:
- Click "Apply Now"
- Follow the prompts
- Please submit the following with your application
- A resume that clearly indicates your expected graduation date
- A cover letter detailing why you want to intern at The Port Authority of New York & New Jersey
How to Apply:
Interested candidates should apply to this job by clicking on the "Apply Now" button and submitting a combined cover letter and resume. The Port Authority of NY & NJ welcomes veteran and military spouse applications.
Only applicants under consideration will be contacted.
About The Port Authority:
Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than twenty three billion in annual wages and eighty billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.
Equal Opportunity Employer
The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.