Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Our team members are innovative thinkers and strategic problem solvers who are as analytical as they are creative. We value hard work, accountability, and collaboration, and we prize proven skills and team success over personal gain.

The Staff UX Designer will model excellent UX principles to create usable, accessible, and engaging user experiences for Visa's digital product line. We prefer candidates be in Austin, San Francisco, or Los Angeles

You will work across multiple time zones and collaborate with product, engineering, marketing, and analytics as well as interact closely with internal and external users to solicit feedback and test your designs.

Role responsibilities include:

Collaborate with business partners and build upon their vision using sound UX principles.
Own and make design decisions based on a thorough understanding of contemporary user-centered design principles.
Exercise independent judgment with minimal direction from supervisor.
Consult with engineers to ensure technical feasibility of your designs.
Demonstrate clear understanding of user-centered design and be an advocate for the user.
Capture requirements and create workflows, wireframes, prototypes and fully fleshed out designs.
Create research plans and conduct user research and usability sessions.
Define success metrics as part of the end-to-end UX process.
Effectively demonstrate strong problem-solving skills, customer service and interpersonal skills.
Present and inform on design decisions to internal and external stakeholders.
Mentor and provide guidance to junior staff.

Essential Functions:

Proficiency designing high-fidelity mockups and prototypes using Figma, Sketch or other industry tools
Experience designing for SaaS products
Subject matter expertise in interaction design
Strong verbal and written communication skills, including thorough and methodical attention to detail
Ability to communicate concepts and recommendations confidently to a variety of audiences
Ability to self-manage time and work independently or as part of a team
An online or PDF portfolio that demonstrates outstanding product and ecosystem thinking
Experience conducting usability tests (including designs with WCAG compliance) a plus
Experience working with SCRUM in an Agile environment a plus
Subject Matter Expertise in Accessibility (508/WCAG) a plus
Group facilitation and teaching (design thinking) skills a plus
Experience designing financial experiences a plus

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Relocation assistance is not provided for this role.

Qualifications

Basic Qualifications:

5+ years of relevant work experience and a Bachelors degree, OR 8+ years of relevant work experience

Preferred Qualifications:

6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD

Additional Information

Work Authorization: Permanent Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 124,700.00 to 162,000.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.