Job Description
Sr. Customer Servie Rep (Contract Admin)
R-01222057
This position can be remotely based anywhere in the U.S.
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Our Instrument and Enterprise Services team delivers a single source for integrated laboratory instrument service, support and supply management. Through our premier brand, Unity Lab Services, our team offers customized service solutions and world-class experts to uniquely address business needs. Whether companies are looking to arrange for service on one instrument, or are seeking resources to manage service and support for all your labs, there is a Unity Lab Services solution to meet your business needs.
What You Will Do:
The Service Contract Administrator supports the success of the IES organization by prioritizing and implementing those administrative tasks that support service contract revenue growth. Day to day responsibilities of this position will be wide-ranging and will include, but are not limited to, contract renewal quotation, extended warranty processing, and booking of customer purchase orders in the ERP system. Excellent communication, problem-solving and attention to detail required.
Key Responsibilities:
- Prepare and send Contract Renewal quotations to the Contract Sales team in alignment with departmental SLA's.
- Collaborate with Contract Sales to revise quotations as needed to match customer needs.
- Accept customer purchase orders, review for compliance with company policy and process according to departmental work instructions.
- Timely processing of Point-of-Sale Extended Warranty contracts. Investigation and resolution of inquiries related to Extended Warranty.
- Interface and support additional divisional partners including Accounts Receivable, Customer Support and Field Service Engineers to ensure internal and external customer needs are met.
- Ability to identify specific problems, determine desired end result, and the necessary tasks needed to solve the problems
- Represent the company in a positive, professional manner in all dealings with Thermo Fisher Scientific employees, customers and representatives. Assures the highest level of customer satisfaction with Thermo Fisher Scientific products and services
Education
- High School Graduate required, Bachelor's degree preferred
Experience
- 2+ years Contract Administration / Sales Operations or similar
- Proficiency in BAAN and/or SAP preferred
Knowledge, Skills, Abilities
- Self-directed with a passion to deliver an outstanding customer experience
- Is curious, inquisitive, innovative; excellent problem-solving skills
- Ability to prioritize projects to meet planned objectives
- Excellent time management and organizational skills
- Strong interpersonal, verbal and written communication
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.