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Cencora

Spécialiste de Remboursement Bilingue- Opportunités Future / Bilingual Reimbursement Specialist (Customer Service Specialist) - Future Opportunities

1 month agoRemote

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

RECRUTEMENT POUR L'AVENIR. Cette offre d'emploi concerne une possibilité d'emploi future. Si ne voyez aucun poste qui vous intéresse pour l'instant, soumettez quand même votre curriculum vitae afin que nous puissions en tenir compte lorsqu'un autre poste bilingue sera disponible. Veuillez noter que nous communiquerons uniquement avec les candidates et candidats qualifiés.



PRINCIPALES FONCTIONS ET RESPONSABILITÉS:

  • Coordonner et gérer tous les aspects requis afin d'obtenir la couverture de médicaments d'ordonnance pour les patients;
  • Coordonner les cas avec les compagnies d'assurance, les cabinets de médecins et les professionnels de la santé afin de maximiser les solutions de remboursement;
  • Coordonner les documents, les soumissions et tous les documents connexes aux compagnies d'assurance, programmes de financement public/fédéral;
  • Mettre en œuvre le test de moyens financiers tel que requis dans le but de maximiser la couverture des médicaments d'ordonnance du patient;
  • Coordonner les processus de pharmacie requis lorsque le financement a été obtenu; et
  • Acquérir une connaissance approfondie des mécanismes de financement public/privé et fédéral.
  • Responsable de signaler tous les événements indésirables aux départements concernés.
  • Le/la spécialiste de remboursement sera également affecté(e) à d'autres fonctions et tâches au besoin de temps à autre.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients;
  • Coordinate cases with insurance companies, physician' offices and healthcare professionals in order to maximize reimbursement solutions;
  • Coordinate documents, submissions and all related paperwork to insurance companies, public/federal funding programs;
  • Implement Financial Means Test as required in an effort to maximize patient's prescription drug coverage
  • Coordinate pharmacy processes required once funding has been obtained; and
  • Acquire in depth knowledge of public / private and federal funding mechanisms.
  • Responsible to report all Adverse Events to the assigned units/departments
  • The Reimbursement Specialist will also be assigned other duties and tasks as required from time to time.

What your background should look like

EXPÉRIENCE ET NIVEAU D'ÉDUCATION REQUIS:

  • Bilinguisme (français et anglais) est requis; Le candidat retenu aura avoir des contacts quotidiens avec des clients, des patients ou des pairs unilingues anglophones d'équipes interfonctionnelles.
  • Éducation post-secondaire ou l'équivalent dans une discipline connexe;
  • Minimum de 2 ans d'expérience en service à la clientèle, dans un environnement de bureau;
  • Solide maîtrise des applications Microsoft (Outlook, Word, Excel);
  • Manières professionnelles/courtoises/efficaces au téléphone;
  • Capacité éprouvée à organiser le temps, fixer les priorités et à accomplir de multiples tâches afin de respecter les diverses échéances de travail concurrentes;
  • Le candidat doit avoir de solides compétences en communication et en relations interpersonnelles;
  • Capacité à travailler de façon autonome et dans un environnement d'équipe;
  • Souci du détail;
  • Expérience dans l'industrie des soins de santé, des produits pharmaceutiques ou de l'assurance est un atout;

COMPÉTENCES , CONNAISSANCES ET APTITUDES REQUISES:

  • Connaissance avancée de l'industrie de la distribution pharmaceutique
  • Connaissance pratique du système automatisé d'opération d'entrepôt
  • Solide sens des affaires et sens financier
  • Compétences analytiques et mathématiques solides
  • Capacité à communiquer efficacement oralement et par écrit
  • Compétences interpersonnelles et de leadership efficaces
  • Sens de l'organisation; souci du détail
  • Capacité à respecter systématiquement les échéances
  • Excellentes aptitudes de résolution de problèmes; Capacité éprouvée à résoudre les problèmes avec efficacité et efficience
  • Excellentes aptitudes de présentation
  • Connaissance de Microsoft Word, Excel, PowerPoint et d'autres programmes Office

Le candidat sélectionné pourrait avoir des contacts quotidiens avec des clients, des patients ou des pairs unilingues anglophones d'équipes interfonctionnelles

Pourquoi choisir Innomar Stratégies?

  • Une culture de " travail à distance " d'abord - des possibilités flexibles de travail à la maison
  • Un programme de rémunération globale concurrentiel :

    • Rémunération de base + programmes de primes
    • Programme de cotisation égale au REÉR
    • Programme d'achat d'actions par les employés
    • Programme d'avantages sociaux flexibles (en vigueur dès le premier jour) qui comprend :

      • Un compte de gestion des dépenses de santé
      • Un compte de bien-être - pour que vous preniez soin de votre alimentation, de votre forme physique, de votre santé et de votre bien-être
  • Prestations supplémentaires de congé parental, programme d'aide aux employés disponible en tout temps et plateforme virtuelle sur la santé
  • Programmes de remboursement des frais de scolarité et de recommandation d'employés
  • Possibilités d'avancement professionnel
  • Programmes de formation, programmes de formation au leadership et de mentorat pour votre perfectionnement professionnel
  • Possibilité d'oeuvrer pour des vies plus saines
  • Nous accordons de l'importance à la diversité, à l'équité et à l'inclusion afin de favoriser une culture d'appartenance

Depuis le 18 octobre 2021, AmerisourceBergen exige que tous les membres de l'équipe canadienne soient entièrement vaccinés et présentent une preuve du statut vaccinal complet au moment de l'embauche. Si vous ne pouvez pas recevoir le vaccin COVID-19 en raison d'un handicap/raison médicale ou d'une croyance religieuse sincère, vous devrez suivre la politique et le processus d'AmerisourceBergen pour demander une exemption/un accommodement.

RECRUITING FOR THE FUTURE. This posting is for a future job opportunity. If you don't see anything posted that interests you right now, submit your resume and we can keep you in mind for future French-English bilingual opportunities. Please note that only those who qualify will be contacted.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

  • Bilingual (French & English) is required; The successful candidate will have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams
  • Post-secondary education or equivalent in a related discipline;
  • Minimum of 2 years experience in customer service, in an office setting;
  • Strong proficiency in Microsoft applications (Outlook, Word, Excel);
  • Professional / courteous / efficient telephone manner;
  • Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines;
  • Candidate must have strong communication and interpersonal skills;
  • Ability to work independently and in a team environment;
  • Attention to detail;
  • Experience in the healthcare, pharmaceutical or insurance industry is an asset;

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

  • Advanced knowledge of pharmaceutical distribution industry
  • Working knowledge of automated warehouse operating system
  • Strong business and financial acumen
  • Strong analytical and mathematical skills
  • Ability to communicate effectively both orally and in writing
  • Effective interpersonal and leadership skills
  • Effective organizational skills; attention to detail
  • Ability to consistently meet deadlines
  • Excellent problem-solving skills; ability to resolve issues effectively and efficiently
  • Excellent presentation skills
  • Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

Why choose Innomar Strategies?

  • "Remote-First" culture - flexible opportunities to work from home!
  • Competitive Total Rewards Package:

    • Base salary + bonus programs
    • RRSP matching
    • Employee Share Purchase Plan
    • Flexible benefits program (in effect on day one), including:

      • Healthcare Spending Account
      • Wellness Account - to focus on your nutrition, fitness, health and well-being
  • Parental Leave Top Up, 24/7 Employee Assistance Program, and Virtual Healthcare
  • Tuition Reimbursement + Employee Referral Programs
  • Growth opportunities for career advancement
  • Learning Programs, Leadership Training and Mentorship Programs to further your professional development
  • Ability to make an impact in creating healthier futures
  • We value diversity, equity and inclusion to foster a culture of belonging

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen's policy and process to apply for an exemption/accommodation.

#LI-FA1

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit https://www.virtualfairhub.com/amerisourcebergen

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Schedule

Full time

Affiliated Companies:

Affiliated Companies: Innomar Strategies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@amerisourcebergen.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

COVID-19 Vaccine Policy

As of October 18, 2021, Cencora requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen's policy and process to apply for an exemption/accommodation.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Job ID: Cencora-R2214720
Employment Type: Full Time