Job Requisition ID #

23WD73954

Position Overview

Autodesk is seeking a dynamic and experienced Senior Director of Customer Communications to lead our strategic communication efforts in the realm of customer-related stories leveraging our Chief Operations Officer (COO) and related leaders. This critical role will report to the Vice President of Global Communications and will be responsible for developing and implementing communication strategies that highlight Autodesk's global customer value in the various global industries we support including Design & Manufacturing (D&M), Architecture, Engineering & Construction (AEC) and Media & Entertainment (M&E). This executive will be a strong people leader who can cultivate and grow the internal team while managing relationships with key executive stakeholders. To succeed, you'll be proactive, organized, professionally mature and persuasive with the ability to influence and thrive in a matrixed environment.

Responsibilities

Communication Expertise: 15+ years of global communications experience at major corporations. You are creative, have excellent writing skills, and have experience working with C-suite executives and top-tier media
Strategic Leadership: Develop and lead the global customer communications strategy in collaboration with the Office of the COO. Align customer communications initiatives with Autodesk's overall brand and corporate communication goals
Team Leadership: Strong people leader with a consistent track record of building and developing high-performing teams. Build and manage a growing team of communication professionals, providing mentorship, guidance, and fostering a culture of excellence and innovation
Customer Advocacy: Cultivate and strengthen relationships with customers to identify compelling stories and testimonials. Drive initiatives that amplify global customer success stories across various channels
Media Relations: Build and maintain strong relationships with key media outlets, journalists, and industry influencers to enhance Autodesk's reputation and thought leadership in the industry. Work closely with the media relations team to leverage customer stories for positive media opportunities. Act as a spokesperson for customer-related matters when necessary
Executive Communication: Work closely with the Office of the COO to understand business priorities and translate them into an impactful global COO thought leadership plan. Prepare the COO for media interactions, speaking engagements, and other internal / external activities. Craft compelling narratives and messages that align with Autodesk's overall vision and goals, ensuring consistency across internal and external communications
Crisis Communication: Develop and implement strategies for effective global customer communications during crisis situations. Provide guidance and support to the communications team in managing customer-related issues
Content Creation: Oversee the creation of engaging and impactful customer-focused content, including case studies, testimonials, and other collateral. Collaborate with cross-functional teams to ensure consistency in messaging and alignment with overall communication strategies
Measurement and Analytics: Define and measure key performance indicators for customer communications effectiveness. Utilize data-driven insights to continuously optimize and enhance customer communication strategies

Qualifications

Bachelor's degree in communications, public relations, or a related field; Master's degree a bonus
Proven experience in a senior-level communications role, preferably with a focus on global customer communications. Experience working in a global, technology-driven company is a plus
Strong leadership skills with the ability to inspire and guide a high-performing team
Excellent written and verbal communication skills
Exceptional media relations and crisis communication expertise
Ability to work collaboratively with cross-functional teams
Understanding of global industry trends and emerging technologies
Strong strategic thinking and problem-solving skills
Experience leading teams of 10+ people including career development and performance management
Experience with global markets including Japan, Korea, Singapore, Germany, UK, France, Australia and India a bonus

If you are a visionary communications professional who is passionate about driving the narrative of a global technology leader, we invite you to join Autodesk in this exciting and influential role.

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $193,000 and $312,290. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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