Senior Business Process Analyst

Description & Qualifications

Description
Job Summary:
UKG is seeking an experienced Senior Business Process Analyst to join our UKG Services Team. They will be dedicated to helping organizations improve their services' processes, enhance employee experiences, and drive business growth. This Business Process Analyst role will be responsible for leading and implementing cross-functional initiatives to improve efficiency, work-flows, and user experiences. The successful candidate will possess strong analytical skills, excellent problem-solving abilities, and a deep understanding of HCM processes.
Duties and Responsibilities:
* Identify areas of improvement and develop innovative strategies to enhance business process efficiency and effectiveness. * Work with Global Services business stakeholders and other business units collaboratively, cross-services, to integrate improvement and research into our day to day work to achieve our vision and strategy. * Understands our UKG business goals and applies own skillset to support these goals
* Embed design thinking principles to create solutions to moderately complex issues across services to improve customer and employee experience. * Understand the UKG business overall, impacts of team roles, and up to date knowledge of industry best practices. * Influence stakeholders towards a common future outcome, explaining difficult information. * Create and maintain documentation of business processes, including process maps, workflows, and standard operating procedures (SOPs).
* Leverages technology to implement cross-functional process improvement and will be exposed to various types of technologies, functions, and people within the organization. Implements key initiatives, including the structure and practices, to better improve how we work and utilize data. Collaborate on KPI metrics that provide data for process improvement impact measurement, identifying indicators for future improvement opportunities. Measure performance against process requirements, assist in roll-out to employees, and adjusts as appropriate. Provide insight on the use of techniques to improve process performance and experience quality

Qualifications
Basic Required Skills:
- 3+ years of experience in process improvement and mapping, business / functional requirements analysis - Able to look at the big picture, speculate and conceptualize outcomes and identify trends
- Ability to handle heavy workload, manage multiple projects, facilitate the activities of dynamic workgroups, and multi-task in a fast paced environment under tight deadlines
- Enthusiasm for and ability to create software applications that meet customer needs - Ability to analyze and critically evaluate gathered information to resolve conflicts, anticipate issues, reduce risk, and make priority decisions.
- Ability to decompose high-level concepts into details and distinguish solution ideas from process, use cases, and requirements, translating to document each scenario
- Must have a working knowledge of project management lifecycle and techniques
- Must have working knowledge of MS Visio or Lucid Chart, MS Excel, MS Word, and MS Project

Preferred Skills:
- Lean/Six Sigma Certification - Business Analysis Certification (CBAP - Certified Business Analysis Professional)
- Bachelor's Degree in Information Systems, Business Administration or related discipline highly preferred.
- Strong Problem Solving Skills
- High degree of project planning, organizational and time management skills, with attention to detail
- Self-motivated and willing to "do what it takes" to get the job done
- Experience in gathering requirements, documentation and communication
- Experience in project management requirements and design modeling, documentation and communication
- Experience in HRMS/Payroll industry and/or UKG Pro products
- Experience using Lean Six Sigma or 'Agile' methodologies
- High degree of self-motivation to learn new methodologies/technologies that will enhance job performance
- Be able to work with different personalities and bring them together towards a common goal
- Work in multi-cultural environments therefore, sensitivity and understanding of different work approaches is important
- Being able to interact with others, communicate well and ask questions
- Work effectively as a member of a team and independently

Pay Transparency for Colorado, New York, Washington and California

The pay range for this position in Colorado, New York, Washington and California is $76,500 to $110K, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.

Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.

San Francisco Bay Area Pay Law

There is a different range applicable to specific work locations, within the San Francisco Bay area, the base pay range for this role in those locations is USD $86,250 to $124,028 per year.

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.