Principal Technical Program Management - Send

Title and Summary

Principal Technical Program Management - Send

Who is Mastercard

Mastercard is a global technology company in the payments industry. We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.

Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview:

Mastercard® Send™ platform and services enable secure, near real-time payment transfers to and from billions of card, bank and digital accounts globally. Program Participants (banks, businesses, digital players and more) can modernize the way they send money, domestically and cross-border, making funds available to recipients almost instantly. Mastercard Send is proven to increase user spend and engagement, strengthening core business performance.

The Role:

What's it all about and what we expect you to do day to day?

Understand the business strategy and design approaches within product, program or domain with depth to be credible and effective with teams they work with. Can competently and independently represent team's services.

Deep understanding of the platform, the integration patterns, the organizational capabilities, and the company wide assets that can be leveraged to provide technical solutions to customer problems.

Define and organize the work, outline tenets, analyze data, drive performance improvements, and influence resource allocation for all stages of execution.

Close collaboration with the product management to keep the backlog healthy, groomed and purged.

Drives simplification in complex architectures/integrations to enable speed of delivery within a program area. Knows when additional technical guidance is required (i.e. from principal engineers and SMEs). May be considered an expert in a particular technology, product, or domain.

Decomposes complex processes into simple straight forward solutions. Force multiplier - educates the larger TPM and engineering community on best practices within (organization, location, program). Contributions are noteworthy and recognized across Mastercard (i.e. bottleneck reduction, engineer efficiency, product quality)

Manages across the portfolio assessing business/technical trade-offs while working across organizations for ways to align teams, technologies (i.e. the infrastructure used to build/deploy/operate services), and organizations into approaches that optimize organizational structures and operating mechanisms. Adept at building consensus and leading resolution of contentious issues.

Communicates complex issue and decision in clear and concise summaries to all types of audiences. Communications are instructional (i.e. provide insights and lessons learned). Drive mindful discussion with business and technical stakeholders that lead to timely decisions

Trusted to operate with complete independence and focus on ambiguous areas. Creates the correct sense of urgency for delivery. Identifies and fills gaps between regions, architectures, and organizations. Work sets the example for others to follow.

Help teams improve and take responsibility for their actions; facilitates/coach the team retrospective/ceremonies. Teaches problem-solving techniques and helps team continuously improve.

Coach leaders, teams, and Scrum Masters in Lean-Agile practices and mindsets. Leads by provided coaching and frameworks for backlog definition and grooming.

Maintains the definition of done for multiple teams. Synchronize the cadences across domain teams.

Conduct product demos and co-ordinate with product owners to drive product acceptance signoffs.

Leads implementation of practices and learning from active participation in guilds.

Plays active role in mentoring and recruiting others.

All About You and What you need to bring:

Experience and proficiency with cloud technologies (IaaS, PaaS, serverless technology, NoSQL databases), microservice design, near real-time, scalable fault tolerant platform design, API design, and distributed systems operations in a DevOps model.

Experience with XP, TDD and BDD in the software development processes.

Experienced in agile and modern SDLC practices (Scrum/Kanban/Continuous Delivery/DevOps/Quality engineering) and the delivery situations they are used for.

Comprehensive understanding of the business domain, the systems, and the products in your space, and understand their accountabilities, boundaries, limitations, scale factors.

Understand reasons behind architectural decisions.

Extensive experience delivering technical programs so you know where to look to find all the potential landmines.

Proven track record of data driven decision making and applying continuous improvement methodologies across teams.

Proven experience of enabling a global team to mature in Lean management and DevOps based modern product engineering practices.

Drive clarity and work with complete independence where business and/or strategy is not defined.

Can communicate to executives, peers, and staff with impact, eloquence, and authenticity.

Demonstrate experience building organizational relationships, partnering with and influencing executive leadership while commanding the respect of the individual engineers across the organization.

Preferably has an engineering degree and software development background.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Pay Ranges

Remote - St. Louis: $139,000 - $229,000 USD