Partner Director, PCS

About Paysafe
Paysafe (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of over $130 billion in 2022, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com

• Coaching outside partners on pricing, statement analysis, and closing new business
• Continuously stay abreast of new products, technologies and services to help our partners to maintain a competitive advantage in the industry
• Calls on existing sales partners to discuss and promote all related products and services including discussing business conditions, forecasting needs, and developing solutions. Report feedback and opportunities to management
• Supports all partners by taking phone calls and answering tickets and emails while working closely with operations department
• Supports new incoming partners and training as needed
• Sets up partner hierarchy in FISERV's systems as well as partner access in iAccess and other boarding tools
• Trains new and existing partners on various tools and systems
• Monitors and analyzes relationship results and sales agent activities; determines agent profitability; make recommendations regarding accounts, products, and pricing to drive increased revenue amongst sales agents
• Independently monitors and analyzes each sales agent's portfolios in order to effectively promote and upsell PCS/ Paysafe's solutions, grow the existing portfolio and help sales agents to optimize their sales
• Generate and analyze reports to gauge profitability of sales partners and works with management to identify areas of opportunity for increased revenue.
• Authorized to negotiate new agent splits as necessary within department guidelines
• Remain available for partner inquiries and make outbound calls to partners
• Assist with sales partners' high priority issues and escalations when needed
• Notify and motivate partner on their weekly goals to help them achieve monthly and annual goals
• Maintaining a close relationship with active and inactive partners
• Coaching on rebuttals, rate analysis, sales tactics and/orrole playing
• Advise partners on PCS/Paysafe suite of value-added products, services and promos
• Manage and update internal CRM (SalesForce) as needed to properly track and monitor partner activity, partner numbers and associated paperwork
• Educate on price structures, pricing and buy-rates, and interchange
• Manage and submit weekly or monthly agent bonus payouts as needed

• Bachelor's degree in related field of study or equivalent combination of education and experience in lieu of degree, required
• Minimum 2 years' of experience in a merchant or partner facing role, required
• Previous experience in merchant services, payments or petroleum industry, highly preferred
• Experience in SalesForce or equivalent CRM, highly preferred
• Team player who is assertive, goal minded, positive, personable, presentable and highly motivated.
• Demonstrates excellent enthusiasm and have a strong work ethic necessary to succeed in a dynamic, fast-moving and results oriented environment.
• Excellent written and oral communication skills with attention to detail
• Self-motivated with strong organizational and time management skills
• Ability to work independently with minor supervision
• Strong mathematical acumen
• Understanding of the organization's goals and objectives