About Kinaxis

Kinaxis is the global leader in modern supply chain management. We serve supply chains and the people who manage them in service of humanity. Our software is trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. We combine our patented concurrency technique with a human-centered approach to AI to empower businesses of all sizes to orchestrate their end-to-end supply chain network, from multi-year strategic planning through down-to-the-second execution and last-mile delivery. For more news and information, please visit kinaxis.com or follow us on LinkedIn.

Manager, HR Systems

Job location: This is a remote position. You can work from home and be located anywhere in Canada. If you are located in Ottawa, Canada, please note we work in a hybrid environment where the expectation is to be in the office 4 days per week.

About the team

The Manager, HR Systems, as a seasoned professional with extensive experience, is responsible for making continuous improvements to HR Systems Support strategies and processes and for leading the work that ensures the highest level of experience as it relates to HR systems, tools, and platforms.

The incumbent leads a team of HRIS and HR Systems professionals and will drive the HR Tech Roadmap and strategy to support our growth with a focus on exceptional employee experience. The Manager, HR Systems, collaborates with HR, Corporate IT and stakeholders across the business to oversee the design and implementation of global HR systems solutions in-line with our HR Tech Roadmap.

What you will do

Champion the HR Tech Roadmap to drive and enable global HR Digital transformation.
Provide leadership, coaching, guidance, and development to the team that is responsible for the efficient and effective maintenance and development of HR Systems including configuration, updates, enhancements, integrations, new module implementations.
Seek input from stakeholders across the business to understand specific challenges and desired business outcomes; Implement practices including business process assessment, technical feasibility support, and solutions that meet those needs and outcomes.
Lead all projects to ensure HR tech remains current and aligned with organizational needs.
Ensure that policies and practices are in place that support the effective resolution of issues, including SLAs, ticketing, and reporting processes to deliver an exceptional end user experience.
Responsible for overseeing, recommending, and making decisions about procuring and implementing new HR systems to support Kinaxis end users and business operations.
Responsible for ensuring that new systems, services, and processes, are tested and aligned to business goals, and that findings are documented.
Work closely with HR teams to understand and streamline HR processes through automation and efficiency improvements by leveraging systems features and solutions.
Build trusting relationships with vendors and support partners, to optimize system performance, including managing vendor relationships, contracts, and service level agreements (SLAs).
Prepare team members and business stakeholders for change; Lead change management activities and support the business through implementation of new practices using effective communication and frequent updates.
Develop and document standard operating procedures (SOPs) for HRIS processes and other systems.
Ensure that internal controls are established and followed to maintain data integrity, security, and compliance by conducting periodic internal audits to verify adherence to SOPs and controls.

What we are looking for

Post-secondary education with a focus on Computer Science, Information Systems, Human Resources or similar, or demonstrated equivalent experience.
5+ years industry experience with 3+ years hands-on experience leading an HR Systems function within a fast-paced global organization, high-tech preferred.
Advanced project management, analytical, problem solving, and critical thinking skills with the ability to coordinate input from multiple sources to develop impactful recommendations to achieve results for the business.
Highly adaptable and able to pivot based on prioritization and needs of the business; proactively solicits and delivers feedback to ensure alignment.
Agile and resilient in managing multiple projects and team members under tight timelines.
An articulate and professionally industry skilled communicator with the ability to provide clear, concise messaging (verbal and written) to multiple audiences and platforms and present information in a way that engages audiences of all levels.

Role Specific Skills and Qualifications

Experience in implementing enterprise-wide HR digital initiatives, in a complex global organization from the early to mid-stages of their HR digital transformation.
Experience in anticipating and evaluating the requests of end-users, anticipating needs, providing solutions, and recommending alternative solutions to achieve results.
Experience implementing solutions and services that provide support to business users in a timely, accurate, and scalable way, and that meet the needs of the organization.
Expertise in working with ticketing and self-service platforms such as ServiceNow.
Advanced experience working with cloud HCM systems preferably SuccessFactors and other HR systems and platforms like Applicant Tracking System, E-filing, Benefits and R&R platforms etc.
High level knowledge of industry standard related tools/technology, functionality, administration, security requirements, reporting, integrations, training, and support models.
Expert understanding and application of HR Systems Support Model and project management methodologies, practices, tools, and techniques.

What we have to offer

Challenging Work - We love solving highly complex problems. And as the global leaders in our industry, we never stop innovating—our work is never “done. That’s because across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they’re passionate about.
Great People - We take our work seriously, but we don’t take ourselves too seriously! It’s in our DNA to celebrate, laugh, and have fun. We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
Diversity, Equity and Inclusion - Diversity, equity and inclusion are more than words to us. They are the guiding principles for building a culture where we celebrate each others’ differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.

For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com/.

Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at recruitmentprograms@kinaxis.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.