Job Description

Lead CS team to drive customer satisfaction and linearize Order-to-cash flow to support sales revenue and booking target fulfillment
Keep driving process quality control and proactive identify process optimization opportunity by integration, realize team resource synergy and working with cross function improvement
Manage internal and external customer voice and expectations through issue resolution and build systematic practices with cross functions
Be responsible for project management and contract execution for all aspects relevant to both external (customer expectations, deliverables, T&Cs, etc.) and internal (business objectives, reporting and forecasting)
Supervise and enhance team member performance and deliveries
Drive team competency and skillset improvement, personal ownership of 4Is embodied by Ethics, Compliance, and PPI Business System
Build up and providing a productive and motivating working environment

Qualification:

Bachelor degree above, 8 years working experience in Commercial Operations, and 5 years in a leading role.
Knowledge of global trade in Quote-to-Cash coverage, strong operational background will be an advantage
Strong compliance/legal knowledge and management experience to ensure execution flawless
Experience in ERP (SAP, Oracle) is a MUST
Strong ownership and self-motivated, can work stably under pressure.
Outstanding persuasive communication and influencing ability to achieve successful outcomes
Demonstrate a passion for delivering Service Excellence and drives this through in all coaching and performance conversations
Good command of English& mandarin