Global Portal Experience Analyst

As a Global Portal Experience Analyst, you will be an integral part of the Global Portal Experience (GPE) Team reporting to the Team Lead. Your primary responsibility is to support the development and maintenance of baseline demo portals, provide technical assistance for shared demo instances, support project management, and troubleshoot ServiceNow tickets related to demo tools. You will contribute to elevating the quality of solutions presented to prospects and customers and play a important role in the enhancement of the Solution Consultants' (SCs) and the sales global experience.

In this role you will:

• Portal Development and Maintenance: Collaborate with your team to ensure baseline demo portals are kept up to date and accurately reflect the latest solutions offered by Cornerstone.
• Technical Support: Provide expert support to ensure that the demo tools operate seamlessly for SCs and sales professionals.
• Project Management: Work with cross-functional teams to define, plan, and execute projects that directly benefit the SC and sales community, improving demo assets, user experience, and solution demonstration. Gather requirements for future projects and ensure their successful execution.
• Troubleshooting: Promptly and efficiently troubleshoot and resolve ServiceNow tickets related to demo tools.
• Quality and Performance: Monitor and maintain the quality and performance of demo portals and instances, implementing necessary improvements.
• Documentation and Training: Develop and maintain documentation, training materials, and best practices for SCs and sales employees using demo portals and instances.
• Innovation: Devise creative solutions for effective product demonstrations and implement them according to a defined release schedule.
• Cross-functional Collaboration: Collaborate with teams across the globe, including Solution Consulting, Global Customer Success (GCS), Product Management, and Engineering.
• Industry Trends: Stay up-to-date with industry trends and emerging technologies to continually enhance our demo capabilities.

• Bachelor's degree in a relevant field or equivalent work experience
• Familiarity with ServiceNow or similar ticketing systems.
• Project management skills.
• Excellent troubleshooting and problem-solving abilities.
• Creative problem-solving skills and a proactive approach.
• Self-motivated and capable of working independently.
• Strong team player with excellent virtual collaboration skills.
• Adaptability and quick learning in a dynamic environment.
• Excellent written and verbal communication skills.

• HTML, CSS, JavaScript, and AWS
• Experience with Cornerstone OnDemand (CSX, SBX or STX) customer implementations