Customer Service Representative - Seasonal - Remote

Job Description

Customer Service Representative - Seasonal ? Remote
This is a fully remote position. We are looking for qualified candidates, nationwide! This role is targeted to last 5 months from December 2023 - April 2024.
Position Summary:
The Business Support Contact Center provides customer service support for several programs offered by Aramark across multiple lines of business. The following services are included: Corrections, Sports and Entertainment, Payment Services, and Business Dining Services.
In addition to creating a remarkable customer experience, Customer Service representatives significantly contribute to Aramark's success! Our Customer Service representatives are available to assist customers via phone and email by helping them find, buy, and get the products they need. To achieve this, we utilize the "One Agent, One Resolution" philosophy which specifies that Customer Service representatives assist Customers and Employees with a variety of inquiries and strive to provide seamless service.

• Manage a high volume of inbound phone and email contacts from Aramark's service locations, vendors, employees, and management.
• Perform research and analysis necessary to provide solutions to questions or concerns related to payroll, accounts payable, and travel and entertainment expense reimbursement.
• Understand the complete end-to-end business processes; provide exemplary customer service and assist in troubleshooting issues using a "First Call Resolution" strategy.
• Easily navigate through multiple systems and websites and educate customers on how to leverage online tools when appropriate.
• Maintain concise and complete call documentation on incidents using the Service Now technology platform.

• Prior experience in successfully performing entry-level customer service functions in a Payroll or Accounts Payable call center environment preferred.
• Superior customer service skills; must be passionate about delivering quality service and making a difference in the customer experience.
• Effective oral and written communication skills; must demonstrate a professional and polished demeanor with a positive, upbeat, and friendly personality.
• Ability to work in a collaborative, team-oriented environment; comfortably develop relationships with diverse groups and various levels of financial and operating personnel.
• Self-motivated and results-oriented; sets goals and strives to meet goals.
• Ability to prioritize assignments/projects and multi-task within restricted time constraints.
• Demonstrate a high attention to detail and complete activities with accuracy.
• Ability to learn quickly and adapt to change in a fast-paced, high-performance culture.
• Must be dependable by demonstrating exceptional habits of attendance and schedule adherence.
• Possess strong computer skills - Windows, Excel and Outlook - and be internet browser proficient.