About Kinaxis
Kinaxis is the global leader in modern supply chain management. We serve supply chains and the people who manage them in service of humanity. Our software is trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. We combine our patented concurrency technique with a human-centered approach to AI to empower businesses of all sizes to orchestrate their end-to-end supply chain network, from multi-year strategic planning through down-to-the-second execution and last-mile delivery. For more news and information, please visit kinaxis.com or follow us on LinkedIn.
Co-Op/Intern IT Support Technician
Job location: our office in Ottawa, Canada
Term length: 8 months starting May 2024
About the Team
As a member of our IT Services team, you will provide superior support to our employees to ensure they have effective use of their computer, software and network. You will be responsible for providing support for hardware, software and application support and assist the team on going projects.
What you will do
- Provide responsive and friendly telephone, face-to-face and online support to Kinaxis end-users who are distributed globally
- Work from a queue of tickets logged against systems/services supported by Kinaxis Corporate IT, staying within our SLA
- Ensure proper escalation occurs for unresolved issues
- Install and configure software and hardware for end users and the IT infrastructure
- Assist in testing systems both developed in-house and hosted in the cloud
- Provide guidance and best practices on IT services to end users
- Assist the team in the set-up, testing of multiple workstations
- Asset Management to help the team maintain accurate information of IT assets
- Create user accounts and manage access control based on company policies
- Occasionally interact with third party providers from a hardware warrantee perspective
- Must be onsite to support Kinaxis’ current and new headquarters in Kanata West
- May perform additional projects upon request
What we are looking for
- College diploma in a related discipline and 1+ years relevant experience in a customer-focused environment working with global end users
- Strong knowledge supporting hardware and OS issues (macOS and Windows 10), Office 365, MS Teams, SharePoint, and BitLocker.
- Working knowledge of Active Directory Users and Computers
- Basic knowledge of ticket handling software
- Familiarity with End-Point management tool to provide support remotely
- Ability to effectively work as a team while delivering and supporting IT solutions to global resources while being managed remotely
- Ability to work independently and remotely within a team environment and effectively follow direction and procedures
- Ability to prioritize effectively and work on concurrent tasks
- Strong analysis and problem-solving skills
- Ability to communicate effectively, verbally and in writing to global users
- Excellent customer service skills
- Self motivated
- Ability to adapt rapidly to dynamic and changing environments
Things That Would Definitely Help
- Cisco or Microsoft certifications
- TCP/IP, VPN, remote access, VOIP protocols using Teams, (basic switching and routing skills)
- Knowledge of troubleshooting mobile devices (android or iOS)
- Any familiarity with applications like: ServiceNow, Okta, Salesforce or Hypr
- Ability to learn new skills and technologies quickly
#coop #intern #internship #LI-Onsite #LI-JH1
What we have to offer
- Challenging Work - We love solving highly complex problems. And as the global leaders in our industry, we never stop innovating—our work is never “done. That’s because across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they’re passionate about.
- Great People - We take our work seriously, but we don’t take ourselves too seriously! It’s in our DNA to celebrate, laugh, and have fun. We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
- Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
- Diversity, Equity and Inclusion - Diversity, equity and inclusion are more than words to us. They are the guiding principles for building a culture where we celebrate each others’ differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.
For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com/.
Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at recruitmentprograms@kinaxis.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.