About Us
MarketAxess is on a journey to digitally transform one of the world’s largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace. Why does this matter? Because our platform makes trading fixed-income more accessible, ultimately improving transparency, efficiency, and competition in the marketplace. Changing the way an established industry transacts is no easy feat. There will be twists and turns, because no one’s ever done this before. But now, more than 2,000 clients around the world rely on our solutions, and that number is only expected to grow in the years ahead. We know where we’re going. How we get there is up to us. Join us and help Take Us There.
The Role
Demonstrating a real passion for customer service, you’ll focus on the RFQ-hub Platform, supporting client trading in equities and derivatives. The role will require three critical focus areas:
- Providing excellent customer service to a broad range of clients and dealers
- Ensuring the fast and effective management of various workflows and hardware/application issues
- Documentation of support protocols and procedures to aid in increasing knowledge across teams
How You’ll Help Take Us There
As a member of the RFQ-hub client services team, you will be expected to advocate for our clients representing their service needs within the organization. We require an independent self-starter that can network and form strategic partnerships across Sales, Relationship Management, Implementation, Product Management, and external vendors. In addition to responding and monitoring all inbound client queries, we will expect you to work effectively during down time to coordinate client communications and assist with marketing and implementation projects as required by RFQ-hub’s business management. The goal is to keep our sales teams focused on selling the platform, while you take ownership of client service delivery for the RFQ-hub platform.
What We're Looking for
- Ability to forge and maintain key customer, dealer and vendor relationships
- Introduce and deliver ideas for process improvement that will result in a competitive advantage for our platform
- Anticipate and analyze customer trends and risks, and craft solutions to address them
- Manage customer product communication and manage expectations on delivery timeframes
- Lead by example to demonstrate full ownership of extraordinary customer service
- Thorough understanding of equities and derivatives trading with 2+ years’ experience supporting a production environment.
- Understanding of FIX Protocol
- Basic SQL knowledge
- Solid presentation and communication skills in English. French speaking skills would add value but is definitely not a requirement.
- Excellent written and verbal communication skills, demonstrating the ability to communicate succinctly and accurately to customers
- Examples of managing and leading a project from start to finish
- Hands-on experience supporting financial software
What You Can Expect from Us
In addition to working on cutting edge technology and in our culture of innovation, collaboration, and openness, we offer:
- Hybrid Environment: Our employees enjoy a mix of working in the office and from home
- Free Food: We provide free lunch for employees when they are working in the office. Plus, our offices are stocked with snacks.
- Paid Time Off: Competitive PTO package including vacation and personal days, sick leave and charity days
- Generous Parental Leave: Up to 20 weeks fully paid leave
- 401(k): Dollar-for-dollar employer match up to $17.5K
- Employee Stock Purchase Plan: Employees can purchase MarketAxess common stock at a discount
- Wellness Stipend: We provide employees with up to $1K annually towards gym memberships, home office equipment and more
- Onsite Healthcare: We offer convenient access to world-class care through Mount Sinai at our Hudson Yards location
- Tuition Assistance and Professional Training: Benefit from on-demand learning, boot camps, and opportunities to attend conferences
- Core benefits: Highly competitive medical, dental, and vision programs
For job positions in NYC, NY, and other locations where required, the estimated salary range for a new hire into this position is $90,000 USD to $115,000 USD. Actual salary may vary depending on job-related factors, which may include knowledge, skills, experience, and location. You may also be eligible for annual cash incentives, equity, and other benefit programs.
MarketAxess Corporation and its affiliates provide equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other legally protected characteristic in the location in which the candidate is applying.
All of your information will be kept confidential according to EEO guidelines.
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