Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Manages diverse administrative functions usually for a very large, complex department or business unit. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. May consult with senior management to define and manage projects that encompass and impact many associates. Requires a thorough knowledge of the department or business unit's functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. May have full management responsibility over a team or may manage one level of managers.
This Business Support Manager role supports Enterprise Transaction Services (ETS) shared support functions. This role will mainly focus on the organizations learning needs and will be a proxy for the Global Operations Learning Council, supporting Enterprise Transaction Services.
Responsibilities include:
- Oversee the governance of the learning plan within the ETS lines of business
- Work with LOB Business Support Managers for learning course audience identification and submission to the Global Operations Council
- Communicate course completion tracking and manage to 100% on time completion
- Attend regularly scheduled Global Operations Learning Council meetings for updates and assignments
- Prepare presentation materials, take notes, track activities, and problem solve
Although the main function of this role will be learning related, additional business support will be required. This may include consolidation of data from multiple business units/contacts or representing Enterprise Transaction Services in various Global Operations forums. Examples include business continuity, site strategy, executive meeting presentations, etc.
Required Skills:
- Must have proficiency with Excel (including pivot tables, LOOKUPs, and other formulas), PowerPoint, Word, and Outlook
- Analytical: Ability to critically evaluate information gathered from multiple sources, research and reconcile variances, work with numbers to tell a story, and present data in a clear and logical manner, tailored to audiences with varying levels of seniority and background
- Organized: strong attention to detail with ability to manage and prioritize deliverables
- Communication: verbal and written via instant messenger, e-mail, video conference, and phone. The role requires you to comfortably and confidently communicate with stakeholders from Operations Executives, Operations line managers, peer Operations organizations and other orgs such as Finance, HR, and Talent Acquisition
Shift:
1st shift (United States of America)
Hours Per Week:
40